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Q. Is your site safe and secure?
A. Yes, all orders are processed thru our processors
Secured "https servers" - all other info is safe and we
never share other info with any other parties.
Q. My browser say www.someothersite.com but this site is marked www.freshgeardrops.com is there something wrong ?
A. No there is nothing wrong, we have many domains and we use them to point to our site www.freshgeardrops.com for marketing reasons.
Q. I tried to make an order and was declined, not sure
why.
A. Please make sure all info is the same and spacing as
your billing address
and also if you
IP address is far from your billing address our processor
may decline the order as a fraud protection.
Q. Where are you located.
A. We are online shop with office's in the USA, Hong Kong and China.
Q. How much is shipping to my Country
A. Most item are 9.99 or 14.99 however some items have
free shipping
Q. Do you ship to UK or Canada
A. Yes, we ship to most countries - if your country is not on the
list it will not let you complete the order.
Q. I tried to check out but it would not process my order.
A. We have our setting set to only accept orders if billing address
matches shipping address - Please fill out carefully to match
Identically - if other issue please calls the 1- 800 number on
the back of your credit card to add the other address
Q. We ordered 8 days ago and we have not got our tracking number
A. Some emails system block our emails as SPAM - look in your
junk mail OR UNBLOCK our email address
support@freshgeardrops.com
Q. I ordered 5 days ago - I have not heard anything
A. Please DO NOT WORRY - Sometimes some styles are out of stock
for a few days OR we are waiting for tracking number via our
shipping department.
Q. I got my tracking number 2 days ago but the tracking number do not
show up in the www.usps.com or www.ems.com.cn
A. Sometimes there is a 4 - 7 days delay if the shipping is backed up
due to large demand before tracking will show up in the system
Q. Are your items 100% authentic ?
A. We try our best to make sure all goods are authentic - we buy Overstocks,
Closeouts, Overruns from Factories and Dealers that say and give us
invoices that all goods are authentic. However we must say that we are
not affiliated with or are we authorized dealers of any of the brands we offer.
Q. What is your Return policy
A. Please see Return Policy on the top of the bar or left side of
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