General Shipping Process;

1)      We receive your order; order status is new, day 1.
2) We confirm payment details and send the order to our shipping department to be processed; order status is still new, if some big issue we will email you, day 1, 2, &  3 order status is still new.
3) Your order is sent to our shipper to be shipped, day 1, 2, 3 in most cases, order status still new.
4) We get your working tracking number from our shipper and we load this number into your account and email you also, day 2, 3, 4 & 5 order status is shipped.
5) Your goods is delivered via your post company day 5-14 days depending in general  shipping conditions.

Shipping

Shipping fees are 9.99 - 14.99 per item   some items  free if on promotion.

Please allow 7-14 days to get your goods however - during holidays or

extreme demand situations it can take 21+ days. We do not promise

exact delivery dates or deadlines although we do guarantee delivery.

If in rare cases after 8 weeks you still have not received your item we

will reship or refund you.

We generally send the goods to our shipper in 3-5 days, if an item is out of

stock or we need more information before we ship we will email you.

If you submit a change order request AFTER  6 hours there can be a 10% fee

we are not responsible if this request is NOT COMPLETED,

Once the goods are shipped we will post the tracking number into our system

and email you  the tracking number and you can follow up here

www.freshgeardrops.com/Tracking-_ep_28.html   - the package must

be signed for. If you are not home they will leave a slip, if you fail to pick up

or refuse your package you will NOT BE REFUNDED, as it your responsibility

to get your order/package. We will reship if they come back but fees may be

incured - the reship will take up to 2-3 weeks, we DO NOT REFUND SHIPPING

charges because many of our items are shipped from our overseas trading

partners or our China office .